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Holding hands, Pure heart homecare

About Us

Friends since 2011, company directors, Laura Culley and Nicola Day, formed Pure Heart Homecare - a domiciliary (home) care agency - to provide local, community-led support to adults in and around Wisbech, Downham Market and March.

 

As well as providing private homecare, we are placed on the Preferred Suppliers List (PSL) for NHS Continuing Healthcare (CHC), and work closely with social workers and other NHS professional to provide support to Service Users referred to us.   

The services we offer allow our Service Users to feel empowered to live independent and supported lives, whilst being cared for at all times with dignity and respects, in the comfort of their own homes, providing the best person-centred care possible. Care delivered by highly-skilled personnel, all of whom hold the relevant qualifications and qualities to deliver first-rate care.

Our aim is to consistently provide highly-skilled personnel, all of whom hold the relevant qualifications and qualities to deliver first-rate care, irrespective whether you or a loved one are in need of help and assistance for half an hour a week or 24/7. 

 

We offer a 24/7 on-call facility, ensuring someone is always available

Everything we do as a company is underpinned by our core values and company standards:

 

P R I D E

 

Partnership – with our staff as a team; with our Service Users (2 way communication) and with other healthcare professionals

 

Respect – ensuring our service is of high standard and meets the requirement of our service users to ensure they are treated with respect. This is aided by regular reviews and assessments tailored to individual needs as well as customer feedback and ensuring we learn and develop by any lessons learned.

 

Integrity – Ensuring we are honest with staff and with Service Users. When issues arise, we own them and deal with them with an honest approach

 

Dignity – Ensuring Service users and family members are treated and communicated in a dignified manner which is vital to ensure they still feel safe, secure and confident in their own homes.


Excellence – We always strive to do our best and to provide care at the highest level. Feedback plays a huge role along with training and refresher courses.

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Pure Heart have supported us for some five years. They have given us quality people throughout and proven to be reliable at all times.
Things can wrong on occasions. How companies deal with such incidents is how they should be measured. Pure Heart pass with flying colours.

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