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Finding the right Homecare for you

Updated: Jul 12, 2023

When looking for a service provider, we ask ourselves a multitude of questions, and finding the right homecare provider to meet your exacting needs is no different – there are so many considerations to make, that it can often feel overwhelming knowing where to start…

  • What services do you need - what are the key things that you need help with or doing?

  • Do you require long or short-term care?

  • How often and at what times would you like help?

  • Do you have any special care needs, for example, disability, dementia, end of life, mental health conditions, or learning difficulties?

  • Would you like help with household chores and gardening?

  • Can support workers take me where I need to go? Can they take me shopping or to social events?

  • How quickly can you visit in an emergency or on short notice?

  • What training and qualifications do your Support Workers hold? And are they DBS checked?

  • Will I always see the same Support Worker?

  • How do you protect my interests and safety?

  • How much should you budget? Are there any benefits available to help with costs?

  • Can you assist with POA?

At Pure Heart Homecare, our aim is to answer these questions and more.

We have given careful consideration to every aspect of homecare, ensuring we deliver a high-quality service with care, dignity, patience, and respect. Allowing our users to feel empowered to live independent lives, in the comfort of their own homes with the support of our highly skilled personnel.

All of our support workers hold relevant qualifications and the qualities to deliver first-rate care – their training is detailed and thorough, and we are incredibly proud of our hardworking team. Not only are they reliable, hardworking, honest, and compassionate, but they consistently deliver; day in, day out, with the full backing and support of our founding Directors – Laura and Nicole – our Homecare Manager, Co-ordinator and Office administrator.


Core values are an essential part of how our business operates, how our team works, and how we look after and support each and every one of our service users - with PRIDE:

Partnership, Respect, Integrity, Dignity, Excellence


We are delighted to be able to offer a range of services to our users; each of which is tailored to meet their specific needs and requirements.

Visiting Care - Daily, weekly, or ad-hoc – our Support Workers can support you with daily household tasks, personal care, meal preparation, helping to maintain your home, prescription collection, and more.

Companionship Care - As with our Visiting Care service, but with longer visits, our Companionship service encourages our users to feel more “socially included” – providing company on walks, shopping, or outings and provide extra support while family members and friends may be away for work or on holiday. Some of our clients are happy to just have someone to talk to and break up their day if they’re living alone.

Overnight Support - Our Support Workers are able to stay overnight, awake, and on-hand to provide assistance and support as and when needed.

Palliative Care – Fully trained to help relieve the stress at such a difficult time, our support workers are here to provide physical and emotional support to family members, while ensuring our service users are as comfortable as possible in the end stages of their lives.

Live-In Care – Having someone available to help 24/7 can be a great alternative to moving to a care home, allowing users to be comfortable in their own home for as long as possible, with around-the-clock care.


Pure Heart Homecare is able to offer bespoke services dependent on our Service User’s requirements, offering specialist care in the comfort of their own home. Our fully trained carers can help with rehabilitation after an operation or illness.

Recovery times can take weeks or months, and we are able to help support with the normal daily tasks and strengthening exercises, enabling our Service Users to recover in their own home and live their lives as independently as possible. Our support workers are available day and night, and we also offer live-in care packages.

Safety is paramount, and simple tasks such as moving from room to room after an operation can be daunting. Moving positions from a chair, washing, and changing can become a massive obstacle, and we can be there to offer as much or as little support as required in Wisbech, Downham Market, March, and surrounding villages


Whether you or someone you know has been in hospital and needs that extra support when they get home, Pure Heart Homecare offers a Hospital Discharge Care Service.

Recovering from home after surgery or an illness can have an effect on you with your daily activities especially when living alone.

As with all of our services, the care we provide is bespoke to our Service User. If it’s a few day's support or several months' support, we can create a service to help you as much as required.

Some ideas of how we can help support:

  • Assistance with personal care

  • Support with prescription & medication

  • Meal preparation

  • Daily household chores

  • Rehabilitation

  • Organising special equipment

Pure Heart Homecare is also the recommended aftercare provider for the Queen Elizabeth Hospital, King’s Lynn.


Caring for someone with dementia can be challenging and stressful.

Our experienced and highly trained support workers provide the highest quality of dementia care to both patients and their families.

We believe that a person suffering from dementia should be able to stay at home in their familiar surrounding for as long as possible, and our aim is to make our Service User feel comfortable and happy in their surroundings by providing continuity of routine, companionship, personal care, and support to relatives. Our Support Workers are available day and night to help.


Pure Heart Homecare can support anyone over the age of 18 who is living with a physical disability. We can provide as much support and advice to help our Service User live their lives as independently as possible, by helping them in their own home.

A physical disability is a limitation on a person's physical functioning, mobility, dexterity or stamina. Arthritis, physical disabilities, and age-related conditions are some of the few circumstances that prevent individuals from caring for themselves.

Other physical disabilities include impairments that limit other facets of daily living, such as respiratory disorders, blindness, epilepsy, and sleep disorders. Every care plan we put in place is bespoke to our service users.

There are no wrong or right questions to ask; each is completely valid and we will do our utmost to provide you will all the answers and knowledge you need to make an informed decision about your homecare requirements.

Pure Heart Homecare

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